Contact Center ROI Calculator

Number of Humans (Agents)

Avg Calls per Human per Day

Working Days per Month

Avg Call Duration (mins)

Salary per Human (monthly)

AI Call Rate (per minute in USD)

Actualize charges in USD

Fixed FX: USD→AED 3.67 • USD→GBP 0.74 • AI Rate in AED/min: AED 0.4404 • All totals shown in AED

Monthly Calls Capacity

17,600

Minutes

70,400

Cost per Call (Human)

AED 4.43

Cost per Call (AI)

AED 1.76

AI Adoption in Hybrid (%)

60% handled by AI

AI calls (per month): 10,560

Human calls (per month): 7,040

Human Cost (Monthly)

AED 78,000

Base salary: AED 65,000

+20% overhead: AED 13,000

AI-Only Cost

AED 31,004.16

Total in USD: USD 8,448

Save AED 46,995.84 · 152% ROI

Hybrid Total Cost

AED 49,802.5

AI Rate: USD 0.1200 → AED 0.4404/min

Humans Needed: 4

Save AED 28,197.5 · 152% ROI

Cost vs AI Adoption

Maximize Customer Value with AI

Monthly Savings (AI-only): AED 46,995.84

Monthly Savings (Hybrid): AED 28,197.5

Core Value	Impact to Your Business
10x Speed & Scale	Complete 1,000 calls in <2 hours (vs. a 7-day human process).
Perfect Consistency	Eliminate missed follow-ups. Ensure critical leads (e.g., META) are called within the golden 5-minute window, every time.
Actionable Intelligence	Get objective data on Sentiment, Intent, and Resolution, replacing subjective agent reports with deep, actionable customer insights.

Notes: This calculator assumes AI and humans handle calls with the same average duration. In Hybrid mode, humans needed are approximated proportionally to the remaining minutes. Adjust inputs to match your environment (e.g., handle time, breaks, shrinkage). Results are estimates.